Customer Service Executive

CODIGO 1530 ASIA PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Une entreprise dynamique à Singapour recherche un coordinateur de service client pour améliorer la distribution de produits. Vous travaillerez directement avec des clients et diverses équipes internes pour assurer un service efficace et satisfaire les exigences des opérations. Un bon sens de la communication et une expérience en service client sont essentiels.

Qualifications

• Minimum 3 ans d'expérience dans le service client en distribution de produits.
• Personnalité amicale et accessible, compétences en communication.

Responsibilities

• Coordonner avec les partenaires pour traiter les commandes et la facturation.
• Liaison avec les clients concernant les commandes et la satisfaction.
• Support administratif et gestion des problèmes.
• Aider à la fermeture mensuelle des inventaires.

Skills

Communication

Coordination

Tools

Microsoft Excel

Job description

Job Description

Coordinate with multiple partners including direct customers in Singapore, 3rd Party Logistics Provider (3PL), freight forwarders, inter-departments’ colleagues (sales, operations and finance) to accurately fulfil orders and address customers’ concerns. Correspond with marketing to receive and ship POSM for events, trade activities, or where required.

Responsibilities:

• Responsible for processing orders and invoicing for Singapore direct distribution of products
• Liaising with Customers on orders and fulfilment
• Provide efficient Customer-focused service.
• Ensure Purchase Order (PO) prices and quantities tally with processed orders.
• Responsible for liaising with the various internal departments with regards to order management processes when required.
• Responsible for maintaining/updating information in the database which are required for processing
• Coordinate to receive and deliver marketing POSM and sample bottles for events, trade shows or when required by Sales & Marketing
• Support Singapore sales & distribution where necessary
• Provide administrative support and cover duties within internal departments as assigned
• Assist the Operations department in performing month end closing of inventory reconciliation
• Manage issues and complaints, consider appropriate solutions and options
• Comply with company procedures, guidelines and policies
• Provide general administrative support
• Perform office tasks, including answering phones, replenishing office supplies, filing, as required
• All other ad-hoc duties as assigned

Requirements:

• Minimum 3 years of customer service experience in a product distribution environment
• Good communication & coordination skills
• Bubbly, friendly and approachable personality
• Knowledge of Microsoft Excel
• Able to be in the office 4 days per week (1 day working from home)
• Willing to work outside of office hours & at weekends when required