Customer Service Executive

ASUS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join ASUS as a logistics professional to ensure smooth order fulfillment and manage logistics for overseas distributors. This dynamic role involves planning, monitoring shipments, and liaising with teams, requiring a diploma in Supply Chain or Business Admin, along with relevant experience. If you're driven and detail-oriented, this is your chance to shine in a fast-paced tech environment.

Qualifications

• Minimum of 1 year of working experience in logistics.
• Diploma or higher in relevant fields required.

Responsibilities

• Manage logistics and order fulfillment processes.
• Prepare export documents and ensure data accuracy.
• Liaise with customers and sales teams for support.

Skills

Logistics Management

Order Fulfillment

Customer Support

Education

Diploma in Supply Chain/Business Admin

Job description

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

Job Description

• To ensure a smooth and accurate order fulfillment and logistics management for overseas distributor.
• Plan and submit demand to in-house system.
• Raise PI (proforma invoice) based on allocation received.
• Generate and issue weekly account statement.
• Liaising with Sales to ensure timely collection of customer payment.
• Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
• Closely monitoring shipment status from worldwide manufacturing sites, update stakeholders on delivery schedule and ensure all deliveries are smoothly made.
• Prepare and process shipment for letter of credit (LC), arrange export documents and ensure data accuracy and present LC documents on time. Monitoring transactions and follow until payment received.
• Thorough and regular refund/rebate document preparation. Ensure accuracy and timely process of the rebate documentation.
• Actively liaise with customers and Sales team to provide logistics and order supports.
• Ensure customers’ requests and enquiries are fulfilled in a prompt action.
• Aggressively follow up and be proactive in provide extended support to both internal and external teams.
• Any other tasks as and when assigned by the management.

Job Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
• Minimum of 1 year(s) of working experience in the related field is required for this position.