Customer Service Executive

UOL MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mall management company in Singapore is seeking a customer service supervisor to oversee the service counter. This role involves assisting tenants and shoppers while managing marketing initiatives like the Loyalty Program. Ideal candidates will have strong communication skills and experience in retail or customer service. Flexibility to work weekends and holidays is required.

Qualifications

• Pleasant personality with good communication skills.
• Patient and attentive customer-focused approach.
• Experience in retail, events, or customer service is advantageous.

Responsibilities

• Oversee the customer service counter and provide assistance.
• Support Marketing Communications initiatives and manage Loyalty Program.
• Provide tenant support through training and operational assistance.

Skills

Good spoken communication skills

Customer service skills

Team player

Ability to multitask

Proactive approach

Job description

Overview

You will oversee the customer service counter, providing professional assistance to tenants and shoppers by addressing inquiries and feedback. You will support Marketing Communications initiatives, including managing the mall’s Loyalty Program, handling promotional gift and bank reward redemptions, providing directional guidance, and assisting with atrium activities such as queue management and event photography. Additionally, you will provide tenant support through training and operational assistance, ensuring all aspects of customer service and mall operations are executed smoothly.

Requirements

• A pleasant personality with good spoken communication and customer service skills are essential
• Attentive, patient, and proactive approach focused on customer needs
• Team player with ability to work independently and multitask
• Able to work shifts, weekends and public holidays
• 5-day work week
• Prior experience in retail, events, or customer service will be considered advantageous