Customer Service Executive

WAN ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A client-focused consultancy in Singapore seeks a Customer Service Executive to ensure client satisfaction and maintain positive relationships. Responsibilities include handling inquiries, preparing quotations, and delivering after-sales support. Applicants should possess a Diploma or Degree and strong communication skills. The role offers flexible hours and a balanced work-life schedule.

Benefits

Opportunities for growth

Supportive team environment

Flexible working hours

No overtime required

Qualifications

• Confident in speaking English; proficiency in Mandarin is an advantage.
• At least 3 months of working experience in any field, customer service preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle client inquiries through various channels.
• Prepare quotations and negotiate prices with clients.
• Deliver professional after-sales support.

Skills

Communication skills

Customer service orientation

Problem-solving attitude

Multitasking ability

Education

Diploma or Degree in any discipline

Job description

About Us

Wan Consultants Pte Ltd is committed to delivering exceptional service and solutions to our clients across various industries. We are looking for a Customer Service Executive to join our team, playing a key role in ensuring client satisfaction and maintaining long-term relationships. If you are enthusiastic about helping others and thrive in a client-facing role, we want to hear from you!

Responsibilities

• Handle client inquiries through various channels, including walk-ins, phone calls, and emails, providing accurate and timely assistance.
• Prepare quotations and negotiate prices with companies and businesses to secure deals.
• Follow up on outstanding receivables to ensure prompt payment and resolve any payment-related issues.
• Deliver professional and courteous after-sales support, maintaining and enhancing positive relationships with clients.
• Collaborate with management to address client needs and ensure seamless service delivery.

Qualifications

• Diploma or Degree in any discipline.
• Confident in speaking English; proficiency in Mandarin is an advantage (to communicate effectively with Mandarin-speaking clients).
• At least 3 months of working experience in any field, including internships (customer service or client-facing roles are a plus).
• Strong communication and interpersonal skills.
• Customer-oriented with a proactive attitude towards problem-solving.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

• Gain valuable experience in a client-facing role with opportunities for growth and development.
• Work in a supportive and collaborative team environment.
• Convenient office location in Singapore’s Jurong East district.
• Flexible working hours available to accommodate family commitments (e.g., start late or end early).
• No overtime required—enjoy a balanced work-life schedule.