Customer Service Executive

Popular Holdings Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a Customer Service Representative to manage customer enquiries and feedback across various channels. The ideal candidate will have a diploma and 2-3 years of experience in a service environment. Responsibilities include resolving complaints, maintaining records, and presenting reports.

Qualifications

• Minimum Diploma in any discipline.
• 2 to 3 years of customer service experience preferred.
• Excellent written and communication skills.

Responsibilities

• Handle customer enquiries and feedback via emails, phone, and social media.
• Resolve customer complaints per company policies.
• Maintain accurate records of customer interactions.

Skills

Customer service mindset

Communication skills

Written communication

Proficiency in Microsoft Office

SAP knowledge

Education

Diploma in any discipline

Tools

Microsoft Office

SAP

Job description

Responsibilities:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Possess a strong customer service mindset and communications skills
• Excellent in written communications.
• Proficient in all Microsoft Office applications.
• Knowledge of SAP and Case Trust is an advantage.