Customer Service Executive

Aurora; Singapore; On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated support specialist to manage corporate client inquiries and orders. This role involves overseeing distributor relations, preparing quotations, and ensuring smooth operations through collaboration with various departments. The ideal candidate will have a diploma and relevant experience in the Semiconductor Manufacturing Industry, showcasing strong communication skills and the ability to thrive under pressure. Join a dynamic team where your contributions will directly impact client satisfaction and operational efficiency.

Benefits

Medical and Dental Claim

Performance Bonus & 13 months

Annual Leave 14 days

Qualifications

• 2+ years of relevant experience in the Semiconductor Manufacturing Industry.
• Strong communication skills and ability to work well under pressure.

Responsibilities

• Provide comprehensive support to corporate clients, managing orders and inquiries.
• Collaborate with clients and internal departments to resolve customer issues.

Skills

Strong communication skills

Ability to work under pressure

Education

Diploma

Job description

Benefits

• Working hours 8.30 am to 5.30 pm, Mon to Fri.
• Medical and Dental Claim
• Performance Bonus & 13 months
• Annual Leave 14 days
  
  

Responsibilities

• Provide comprehensive support to corporate clients, managing orders and inquiries from start to finish.
• Oversee distributor relations, focusing on procurement and customer service.
• Prepare quotations and necessary documentation to customers.
• Keep updating pricing data & order status for clients reference.
• Collaborate with clients/logistics forwarders/ and other departments to ensure smooth operations.
• Address customer inquiries shortly.
• Work closely with internal departments (sales, warehouse, engineers) to resolve customer issues and implement effective solutions.
  
  

Requirements

• Diploma with 2+ years of relevant experience, preferably within Semiconductor Manufacturing Industry.
• Strong communication skills.
• Works well under pressure.
  
  

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)