Customer Service Executive

Profoto Digital Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Service Executive, where you will be the vital link between clients and the sales team. In this role, you will ensure customer satisfaction by managing orders, responding to inquiries, and supporting sales efforts in a dynamic environment. Your contributions will directly impact customer experiences and company growth, making this an exciting opportunity for personal and professional development.

Benefits

Opportunities for personal growth and skill development

Supportive work culture

Qualifications

• 1-3 years of experience in customer service, sales support, or order processing.
• Strong verbal and written communication skills.
• Organized and detail-oriented.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Process customer orders and manage logistics.
• Support the sales team with administrative tasks.

Skills

Communication

Customer Focus

Multitasking

Conflict Resolution

Education

GCE 'N' / 'O' Levels or equivalent

Tools

Microsoft Office

CRM/order management systems

Job description

Kickstart Your Career as a Customer Service Executive — Where Your Work Truly Makes a Difference!

Are you passionate about delivering exceptional customer experiences and keeping operations running smoothly? As a Customer Service Executive, you will be the vital link between our clients and sales team, ensuring every order is handled accurately, communication flows seamlessly, and customer satisfaction stays sky-high. This is your chance to shine in a fast-paced, supportive environment where your contributions truly matter!

What You’ll Do:

• Be the Voice of Our Clients: Respond quickly and professionally to calls, emails, and inquiries. Help customers with product info, order updates, and resolve their concerns with care.

• Drive Sales Efficiency: Prepare and process all sales-related documents — from quotes and purchase orders to delivery notes — ensuring everything is flawless and on time.

• Manage Orders Like a Pro: Accurately process customer orders, track progress, and collaborate with logistics to guarantee timely deliveries and installations.

• Support Our Sales Team: Provide essential administrative help—review visuals, check floor plans, prep reports—and keep all records organized and accessible.

• Keep Things Moving: Coordinate with logistics and internal teams to smooth out workflows and overcome any challenges that arise.

• Pitch In When Needed: Take on extra tasks and projects that help the Sales Team hit their goals and keep the business thriving.

Who You Are:

• Minimum GCE “N” / “O” Levels or equivalent

• 1-3 years of experience in customer service, sales support, or order processing

• Strong communication skills — both verbal and written — with a friendly, professional attitude

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with CRM/order management systems (NAV, Salesforce, SAP, Oracle, etc.)

• Organized, detail-oriented, and excellent at multitasking in a fast-paced environment

• Customer-focused, empathetic, and skilled at resolving conflicts diplomatically

• Adaptable team player who thrives on collaboration and learning new tools

Why Join Us?

• Be a key player in a dynamic sales team with real impact on customer satisfaction and company growth

• Opportunities for personal growth and skill development in sales, logistics, and customer management

• A vibrant, supportive work culture that values your ideas and initiative