Customer Service Executive

KARCHER SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the order management sector is seeking an organized and detail-oriented individual to handle the order entry cycle and customer support. The role involves processing orders, coordinating with logistics, and ensuring customer satisfaction. Ideal candidates will have proficiency in Microsoft Office and experience with ERP systems, contributing to a dynamic team environment.

Qualifications

• Good work attitude, meticulous and organized.
• Willingness to learn and handle work pressure.
• Good command of spoken and written English.

Responsibilities

• Manage order processing and fulfillment.
• Ensure proper delivery and compliance with pricing.
• Support sales hotline and manage invoicing.

Skills

Attention to detail

Organizational skills

Teamwork

Communication

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Tools

SAP/ERP system

Job description

Objective Of The Position:

To fulfill the Order Management Cycle and efficient management of order entry while ensuring optimum customer’s satisfaction.

Key Responsibilities And Accountabilities :

1. Order Entry/Fulfillment

• Management of orders processing.

• Work with sales team to ensure orders are closed

• Shipping/dispatch of customer orders.

• Preparation of delivery notes and shipping documents

• In-charge for generating Invoices

• Processing warranty claims.

• Co-ordinate with Operation/Logistics Manager on stock availability, purchases and incoming shipments.

• Co-ordinate with 3PL warehouse staff on preparations for shipping and deliveries
  

2. Customer/sales support

• Ensuring proper delivery of products to customers

• Enforcing proper pricing on invoices billed to customers (to adhere to pricing and discounting policy as depicted in Competency Guidelines – revised annually

• Compliance on customer credit terms in co-ordination with finance department.

• Support sales hotline

• Prompt uploading of Invoices to customers invoicing system

• Submission of back-order report on fortnightly basis
  

3. System Management

• Create new article on the Article Master.

• Run system end of day and end of period routines, all related print jobs and daily backup procedure.

• Data transmission as and when required.
  

4. Others

• Conduct and carry out special assignments in accordance with instructions of the Operations Manager or Managing Director
  

5. Requirement

• Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well.

• Willingness to learn

• Able to work together as a team and communicate well

• Proficiency in Microsoft Excel / Microsoft Word.

• Possess good command of English both spoken and written.

• Knowledge of SAP/ERP system will be an added advantage.