Customer Service Executive

JOBALLY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Executive to deliver excellent service and manage customer relationships effectively. The ideal candidate will have strong problem-solving skills and experience in order processing and customer service. Candidates should be proactive and detail-oriented, with proficiency in tools like Excel and a knowledge of SAP being advantageous. This role involves direct interaction with customers and collaboration with internal teams to ensure timely resolutions.

Qualifications

• At least 2-3 years relevant experience in order processing and customer relationship management.
• Experience in handling customer inquiries via email and phone.
• Able to use Excel functions like V-lookup, Pivot tables.

Responsibilities

• Provide quality customer service support over email and phone.
• Handle customer inquiries and escalate issues as needed.
• Perform sales order management and stock allocation.

Skills

Customer oriented

Strong communication skills

Interpersonal skills

Problem solving

Initiative

Education

Minimum Diploma in any field

Tools

Excel

SAP

Job description

Customer Service Executive

· Provide quality customer service support to customers over e-mail and phone.

· Handle customer enquiries efficiently and escalate issues promptly when required.

· Perform sales order management for customers.

· Perform allocation of stocks and arrange delivery for customers’ orders.

· Conduct regular meetings with customers for close communication.

· Perform problem solving to value-added customers.

· Extract and tabulate data for monthly reporting.

· Collaborate with internal teams to ensure timely resolution of customer issues.

· Promote or recommend new products to existing customers.

· Any other ad hoc tasks and projects assigned.

REQUIREMENTS

· Minimum Diploma in any field.

· At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

· Customer oriented with strong communication and interpersonal skills.

· Experience in handling customers’ inquiries and claims by emails and phone calls.

· Able to take initiative and hardworking.

· Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simpleformulae.

· Experience in SAP will have an added advantage.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)