CUSTOMER SERVICE EXECUTIVE

Network Express Courier Services Pte. Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich Kurierdienste sucht nach einem engagierten Kundenservice- und Front-Desk-Mitarbeiter. In dieser spannenden Rolle sind Sie dafür verantwortlich, Kundenanfragen zeitnah und professionell zu bearbeiten, sowohl telefonisch als auch persönlich. Sie werden auch aktiv zur Verbesserung von Serviceprozessen beitragen und Telemarketing-Aktivitäten durchführen, um das Kundenengagement zu fördern. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten weiterzuentwickeln und einen echten Unterschied zu machen.

Benefits

Unterstützendes Arbeitsumfeld

Möglichkeiten zur beruflichen Weiterentwicklung

Leistungsbasierte Anreize

Entwicklung von Telemarketingfähigkeiten

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice (bevorzugt, aber nicht zwingend erforderlich).
• Starke schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Schnelle und professionelle Beantwortung von Kundenanrufen.
• Durchführung von Telemarketing und Kaltakquise zur Kundenbindung.

Skills

Kundendienst

Telemarketing

Analytisches Denken

Microsoft Office

Kommunikationsfähigkeiten

Education

GCE 'O' Level

Tools

CRM-Systeme

Job description

Customer Service & Front Desk Support

• Respond promptly and professionally to incoming customer calls, maintaining a high standard of service.

• Reply to customer emails within 20 minutes, ensuring accuracy, completeness, and quality.

• Provide consistent and courteous service across all communication channels, including in-person walk-ins.

• Conduct timely follow-ups on undelivered shipments according to SOPs.

• Escalate complex or unresolved issues to the Customer Service Manager.

• Rotate in front desk responsibilities, attending to walk-in customers during office hours.

Workplace Conduct & Personal Accountability

• Maintain a high attendance and punctuality record (minimum 95%).

• Submit leave requests at least one week in advance for approval.

• Follow allocated break schedules strictly.

• Complete all assigned tasks within stipulated timelines and expectations.

Business Operations & Process Improvement

• Report customer feedback and key issues to the Operations Supervisor and CS Manager.

• Monitor and manage unconfirmed online bookings proactively.

• Contribute ideas for improving service processes and business workflow.

• Perform telemarketing and outbound calls to promote services, follow up on leads, and generate interest.

• Make collection calls to local and international clients with outstanding payments.

• File and sort job sheets/movement charts daily for quick access to PODs.

• Handle manual billing adjustments and urgent booking changes as per SOP.

• Prepare manual job sheets for selected accounts where needed.

• Encourage and assist customers in adopting cashless/digital payment options.

Ad Hoc Support

• Provide operational support when required; duties will be shared on a rotational basis with fellow CS Executives.

Qualifications & Skills

• Minimum GCE 'O' Level or equivalent.

• Minimum 1 year of experience in customer service (preferred but not mandatory).

• Strong written, verbal, and face-to-face communication skills.

• Confident in telemarketing and cold calling to engage customers effectively.

• Excellent analytical thinking and customer problem-resolution skills.

• Ability to remain calm and professional in challenging situations.

• Team-oriented mindset with the ability to work independently when needed.

• Proficient in Microsoft Office (Word, Excel, Outlook); CRM familiarity is an advantage.

What We Offer

• A supportive, collaborative work environment.

• Opportunities for professional growth and upskilling.

• Exposure to key operations and customer engagement strategies.

• Performance-based incentives and benefits.

• Development of telemarketing and customer retention skills.