Customer Service Executive

Alaska Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Alaska Pte. Ltd. is seeking a dedicated Customer Service Officer to provide exceptional after-sales support and coordinate installation services for ceiling fans. This role involves interacting directly with customers, organizing service appointments, and ensuring clear communication with installation teams. Candidates must possess strong organizational skills, a keen attention to detail, and a customer-centric approach to enhance sales team performance.

Qualifications

• Excellent communication skills for effective interaction with customers.
• Strong organizational abilities to manage installation schedules efficiently.
• Detail-oriented approach for accurate data entry and documentation.
• Customer-centric mindset committed to delivering exceptional service.
• Ability to work collaboratively with installation teams.

Responsibilities

• Provide customer service and after sales support to customers and dealers.
• Coordinate delivery and installation services for a seamless experience.
• Schedule servicing appointments and maintain organized customer records.
• Generate quotations and invoices promptly ensuring clarity.

Skills

Communication

Organizational Skills

Attention to Detail

Customer-Centric Mindset

Collaboration

Software Proficiency

Job description

The Role of Customer Service Officer in Alaska Pte Ltd primarily involves providing customer service and after sales support to customer and dealers for technicians servicing and installations support.

• Liaise with customers who have purchased ceiling fans online, providing excellent after-sales support.
• Coordinate and arrange delivery and installation services for customers, ensuring a seamless experience.
• Collect and collate necessary information regarding the customer's location for efficient installation.
• Proactively contact customers requiring servicing appointments, assist in scheduling, and coordinate with technicians.
• Perform accurate data entry tasks to maintain organized customer records and service history.
• Generate and issue quotations and invoices promptly, ensuring clarity and accuracy in all financial transactions.

Any other administrative tasks that directly or indirectly contribute to the sales team morale and performance

Requirements:

• Excellent communication skills for effective interaction with customers.

• Strong organizational abilities to manage installation schedules and service appointments efficiently.

• Detail-oriented approach for accurate data entry and documentation.

• Customer-centric mindset with a commitment to delivering exceptional service.

• Ability to work collaboratively with installation teams and technicians.

• Proficient in using relevant software for quotation and invoicing purposes