Customer Service Executive

RK Creatives; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is looking for a customer service representative to manage client inquiries and ensure a positive experience. Responsibilities include reaching out to clients, managing orders, and resolving issues via multiple communication channels. Successful candidates will possess strong communication skills and the ability to work independently in a dynamic environment. Both entry-level and candidates with 2 or more years of experience are welcome to apply. Hybrid working model and excellent staff welfare are offered.

Benefits

Excellent staff welfare

Professional skill upgrading opportunities

Attractive incentives

Qualifications

• A confident and effective team player; able to work independently and under pressure.
• Strong communication skills required.
• Minimum 2 years of relevant experience can lead to consideration for senior roles.

Responsibilities

• Reach out to existing and non-active clients.
• Manage internal order inquiries.
• Attend to client requests across various channels.

Skills

Strong communication skills

Team player

Tech-savvy

Job description

JOB PURPOSE:

Remuneration: $3,500 to $4,500 (commensurate with experience)

5 days work week

Key Requirements:

• A confident and effective team player; able to work independently and under pressure
• Strong communication skills required
• Preparation of necessary paperwork for onboarding of new transactions
• Ensure a positive client experience by following-up and resolving customer service-related issues in an appropriate and timely manner
• Meeting and maintaining high level of frontline service

Key Responsibilities:

• Reach out to company existing active & non-active client base
• Manage internal customers for order management and attend to their inquiries
• Attend to clients’ ad hoc requests and enquiries from various channels including face-to-face, phone, email, or Non face-to-face video conference.
• Actively update clients by sending EDMs
• Introduce new services to existing clients
• Manage and service Client portfolio
• Must be good with technology

What to expect:

• Fast-paced and dynamic environment
• Professional Skill upgrading opportunities (selected)
• Attractive incentives

Job Highlights

• Excellent staff welfare
• Professional Skill upgrading opportunities
• Dynamic working environment
• Hybrid Working Model

Entry Level are welcome to apply

Minimum of 2 or more years of related working experience may be considered for the Senior positions

Company profile

Our client is one of Singapore’s longest-established and leading Financial Institutions