Customer Service Executive

The job scope for a Customer Service Executive at a Primary Math Education Centre includes a variety of administrative and customer-oriented responsibilities. Here's a breakdown of the key duties:

Primary Responsibilities:

1. Customer Service & Relationship Management:

   • Handle enquiries from parents and students about the Concept Math programme and lessons.

   • Build and maintain strong relationships with students, parents, and other stakeholders.
     

2. Administrative & Operational Support:

   • Perform basic bookkeeping/accounting tasks, including fee collection and ensuring accurate records.

   • Enrol new students and maintain an up-to-date student database.

   • Schedule classes and maintain the orderliness of the centre to ensure a safe and conducive learning environment.
     

3. Student Management:

   • Address and manage requests related to class replacements or transfers.

   • Ensure accurate tracking and updating of student records and preferences.
     

4. Resource Management:

   • Manage the inventory of teaching resources and office supplies.

   • Liaise with vendors to order supplies and coordinate necessary services.
     

5. Administrative Tasks:

   • Prepare and print worksheets and other teaching materials.

   • Create and manage presentations, signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook).
     

6. Support for Centre Head:

   • Manage appointments and schedules for the Centre Head.
     

7. Other Ad-Hoc Duties:

   • Perform any other reasonable tasks or duties to support the smooth operation of the Centre.