Customer Service Executive

ADDX; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a pioneering firm in the financial sector as a Customer Service Associate, where you'll be the frontline support for clients navigating private market investments. This role is vital in ensuring clients have a seamless onboarding experience and receive top-notch assistance with their inquiries. As part of a dynamic team, you'll contribute to enhancing customer satisfaction and building trust. If you're passionate about delivering exceptional service and thrive in a collaborative environment, this opportunity is perfect for you. Be part of a forward-thinking company that values innovation and customer success.

Qualifications

• 3+ years in customer service or related field, preferably in fintech.
• Familiarity with customer support software and ticketing systems.

Responsibilities

• Serve as the first touchpoint for newly onboarded clients.
• Provide customer support and resolve issues effectively.

Skills

Customer Service

Active Listening

Analytical Skills

Problem-Solving

Communication Skills

Time Management

Team Collaboration

Education

3+ years in Customer Service

Experience in Financial/Fintech Industry

Tools

Customer Support Software

Ticketing Systems

Job description

Who are we?

We are ADDX, the entry point into private markets, and we aim to democratize private market investments. As a team, we strive to build a future where everybody can access financial ecosystems easily, fairly, and safely. Our team’s belief is real economies benefit when capital flows freely and efficiently, especially in the private market space.

Why join us?

1. We have built the world’s first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore (MAS).
2. ADDX is a global private market exchange headquartered in Singapore. To date, ADDX has listed more than 60 deals on its platform and worked with blue-chip names such as Hamilton Lane, Partners Group, Investcorp, Singtel, UOB, CGS-CIMB, as well as Temasek-owned entities Mapletree, Azalea, SeaTown and Fullerton Fund Management.
3. The full-service capital market platform has raised a total of US$140 million in funding since its inception in 2017.
4. We are backed by companies such as Singapore Exchange (SGX), the Stock Exchange of Thailand (SET), Temasek subsidiary Heliconia Capital, Japan Investments Corporation, the Development Bank of Japan (DBJ), UOB, KB Securities, Tokai Tokyo Financial Holdings and Hamilton Lane.

We are growing, and we are looking for talented individuals to join our team and take us forward as the leader of the private market. If you believe in a future of fair financial markets, just like we do, we’ve been waiting for you at ADDX.

Customer Service Associate

Summary

The Customer Service Associate at ADDX will focus on the B2C client segment, playing a crucial role in providing exceptional customer service and support to our clients. This role will serve as the primary point of contact for customers, addressing their inquiries on onboarding, investments, resolving issues and ensuring their overall satisfaction.

Key responsibilities

1. First touchpoint for newly onboarded clients.
2. Customer support.
3. Issue resolution.
4. Documentation and reporting.
5. Business knowledge and proactive follow up.
6. Continuous improvement.
7. Establish trust with clients.

Requirements

1. 3+ years of experience in customer service or a related field. Familiarity with customer support software and ticketing systems is desirable.
2. Experience in the financial/fintech industry preferred.
3. Active listening skills to understand customer needs and provide appropriate operational solutions.
4. Passion for delivering exceptional customer service and a genuine desire to help customers succeed.
5. Strong communication skills, with the ability to articulate in a clear and concise manner.
6. Strong analytical and problem-solving abilities to assess customer issues and provide effective solutions.
7. Excellent time management and organizational skills.
8. A strong team player with a demonstrated ability to work collaboratively with cross-functional teams.
9. Basic understanding of financial services, products, and technology platforms.
10. Proficient in written and spoken English; fluency in Mandarin a plus.

Due to our limited capacity, we regret that only shortlisted candidates will be notified.