Customer Service Executive

Responsibilities

• Answer customer inquiries via phone calls and walk-ins.
• Book and schedule appointments for agents and customers.
• Coordinate site tour arrangements with temple staff.
• Conduct site tours for agents and customers during visits.
• Manage daily operations for customer service collection counters.
• Assist with calling and informing customers about arrears and default payments, liaising with agents for follow-through, and updating the finance department accordingly.
• Liaise with the finance department on counter-related sales and transactions.
• Coordinate with other departments (such as FN, CP, HR, CC, and Site Ops) for assistance and follow-up as needed.
• Build rapport with agencies and provide excellent customer service to valued customers and agents.
• Perform any other ad hoc duties as assigned.

Qualifications

• Candidate must possess at least Primary/Secondary School/'O' Level in any field.
• Required languages: Bilingual.

Experience

• At least 2 years of working experience in the related field is required for this position.
• Required skills: Customer service-oriented, Good Communication Skills, Computer literate and well versed in Microsoft Office Applications, Good Team Player, Able to work on a rotating shift basis including weekends and public holidays.
• Preferably Entry Level specialized in Customer Service or equivalent.