Customer Service Executive

RK Creatives; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dynamic individuals for a client-facing role. This position offers the opportunity to work in a fast-paced environment while providing excellent service to clients. You will be responsible for managing client inquiries, onboarding new transactions, and introducing services to existing clients. The company promotes a hybrid working model, ensuring a balance between professional development and personal well-being. If you are a confident communicator and a proactive team player, this role is perfect for you.

Benefits

Excellent staff welfare

Professional skill upgrading opportunities

Attractive incentives

Dynamic working environment

Qualifications

• Strong communication skills and ability to work under pressure.
• Experience in client service and onboarding paperwork.

Responsibilities

• Manage client portfolios and handle inquiries via multiple channels.
• Ensure high-level frontline service and follow up on client requests.

Skills

Teamwork

Communication Skills

Client Service

Technology Proficiency

Job description

JOB PURPOSE:

Remuneration: $3,500 to $4,500 (commensurate with experience)

5 days work week

Key Requirements:

• A confident and effective team player; able to work independently and under pressure
• Strong communication skills required
• Preparation of necessary paperwork for onboarding of new transactions
• Ensure a positive client experience by following-up and resolving customer service-related issues in an appropriate and timely manner
• Meeting and maintaining high level of frontline service

Key Responsibilities:

• Reach out to existing active & non-active client base
• Manage internal customers for order management and attend to their inquiries
• Attend to clients’ ad hoc requests and inquiries from various channels including face-to-face, phone, email, or video conference
• Actively update clients by sending EDMs
• Introduce new services to existing clients
• Manage and service client portfolio
• Be proficient with technology

What to Expect:

• Fast-paced and dynamic environment
• Professional skill upgrading opportunities (selected)
• Attractive incentives

Job Highlights:

• Excellent staff welfare
• Professional skill upgrading opportunities
• Dynamic working environment
• Hybrid working model

Entry level applicants are welcome to apply.

Minimum of 2 or more years of related experience may be considered for senior positions.

Company Profile:

Our client is one of Singapore’s longest-established and leading financial institutions.