Customer Service Executive

LINEHAUL EXPRESS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for a candidate to manage inbound shipments, update import discrepancies, and handle customer queries. Proficiency in English and Chinese is required. The role includes ensuring timely responses to customer inquiries and maintaining performance metrics for deliveries.

Qualifications

• Experience in managing inbound shipments and import discrepancies.
• Ability to handle customer inquiries and complaints efficiently.

Responsibilities

• Manage assigned inbound shipments in Singapore.
• Promptly handle customer inquiries, complaints, and feedback.
• Ensure weekly KPI for POD closure is maintained at 98%.

Skills

Good command of English

Good command of Chinese

Job description

• Responsible for assigned inbound shipments in Singapore.
• Manage & update all import discrepancies.
• Promptly handle customer inquiries, complaints, and feedback.
• Coordinate with the origin country in case of any discrepancy...
• All emails are to be replied to in a timely manner, but not later than the end of the business day.
• Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
• Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
• Identify the service codes (ADC and eADC) for correct billing.
• Coordinate with Ops to print labels for Ninja van & TCK couriers.
• Responsible for any return shipment or export to LHR, HKG, or TPE
• Manage & handle all undelivered shipments.
• Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
• Ensure all local and international pickups are arranged under Ad-hoc

Good Comand over English / Chinese Language