Customer Service Executive

Property Enterprises Development (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in property management seeks an experienced Customer Service Executive to oversee unit handovers and manage homeowner feedback. This role requires strong communication skills, organizational abilities, and the readiness to work flexibly, including weekends and public holidays.

Qualifications

• Minimum 5 years relevant experience in customer service field.
• Good communication skills with proficiency in written and spoken English.
• Able to work on weekends and public holidays.

Responsibilities

• Carry out pre-inspection and follow up on units' status.
• Manage the process of handing over units to owners.
• Coordinate and monitor defects rectification works with contractors.

Skills

Good communication skill

Proficiency in written and spoken English

Ability to speak Mandarin

Good organizing skills

Ability to work under pressure

Good team member

Education

Minimum 'A' Level or above

Tools

MS Office application

Job description

Requirements:

• Minimum 'A' Level or above .

• Minimum 5 years relevant experience in customer service field. Candidates with fewer years of relevant experience will be considered for "Customer Service Assistant" position.

• Good communication skill with proficiency in written and spoken English.

• Ability to speak mandarin with the mandarin speaking unit owners is an advantage.

• Good organizing skills in records keeping.

• Proficient in MS Office application.

• A good team member, independent and able to work under pressure.

• Able to work on weekends and public holidays when assigned.

• Able to perform OT works when assigned.

• 5 days work week.

Primary Role and Responsibilities :

• Work place at assigned project site.

• To carry out pre-inspection and follow up works status on units.

• To prepare and ensure units are ready for handling over to unit owners.

• To handle and manage the process of handing over the units to unit owners.

• To handle all queries and feedbacks promptly from unit owners on defects issues and any relevant co-ordination.

• To co-ordinate and monitor the progress of defects rectification works with contractors and relevant departments.

• To perform administrative and clerical functions.

• To maintain up-to date, accurate records and documentation.

• To prepare reports on hand-over and defect rectification progresses for a timely reporting.

• On job training will be provided.

• Any other duties as assigned.