Customer Service Executive

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading advisory company in Singapore is looking for a customer service representative to provide quality support via email and phone. The successful candidate will manage sales orders, conduct stock allocations, and ensure customer satisfaction through efficient problem-solving and communication.

Responsibilities

• Provide quality customer service support via e-mail and phone.
• Perform sales order management and stock allocation.
• Conduct data extraction and reporting for monthly tasks.

Job description

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.

• Handle customer enquiries efficiently and escalate issues promptly when required.

• Perform sales order management for customers.

• Perform allocation of stocks and arrange delivery for customers’ orders.

• Conduct regular meetings with customers for close communication.

• Perform problem solving to value-added customers.

• Extract and tabulate data for monthly reporting.

• Collaborate with internal teams to ensure timely resolution of customer issues.

• Promote or recommend new products to existing customers.

• Any other ad hoc tasks and projects assigned.

Tan Jia Lin (Jaelyn) | Reg No: R25136682

The Supreme HR Advisory Pte Ltd |EANo:14C7279