Customer Service Excellence Officer (Boon Lay)

GOURMETZ PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading catering service company in Singapore is seeking a dedicated customer service representative to assist customers via phone, email, and online chat. The role requires excellent communication skills in English and Mandarin and customer service experience. Candidates must be available to work a 5-day week, including weekends and public holidays when necessary. Join us to provide outstanding service and support in a dynamic environment.

Qualifications

• Ability to communicate with all organisation levels in English & Mandarin.
• Customer service specialization knowledge is beneficial.
• Willingness to work weekends and public holidays when necessary.

Responsibilities

• Handle inquiries from customers via various platforms.
• Maintain customer accounts and records of interactions.
• Resolve customer complaints and follow up on issues.

Skills

Communication skills

Customer service experience

Active listening

Education

High school diploma or equivalent

Job description

Job Description

• Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
• Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
• Liaise with delivery team to address customer request and concerns with regards to delivery.
• Performing general administrative tasks
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Communication skills - ability to communicate to all organisation levels in English & Mandarin to communicate with Mandarin speaking counterparts.
• Customer service experience required.
• Excellent communication skills including active listening.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to work on weekend and public holidays (when necessary)
• 5 days work week (Wednesday - Sunday 10.00am - 7.30pm)