Customer Service Engineer (Tuas/Transport Provided/Up to $4200)

-; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading machine dealer in Singapore is seeking a motivated Customer Service Engineer to manage work orders and provide after-sales support. The ideal candidate should have a diploma in engineering and at least 2 years of relevant experience. Strong communication and interpersonal skills are essential for this role, which involves coordinating with various teams and ensuring timely completion of tasks.

Qualifications

• Minimum Diploma in Engineering or a related discipline.
• At least 2 years of relevant experience in heavy equipment or engine systems.
• Ability to work independently and take initiative.

Responsibilities

• Liaise with department managers about machines and customers.
• Manage work orders to fulfill job requests efficiently.
• Provide after-sales support and collaborate with internal teams.

Skills

Strong interpersonal skills

Proactive team player

Excellent communication skills

Education

Diploma in Engineering

Job description

Our client, a leading machine dealer in Singapore specializing in engine and propulsion systems, is expanding their operations and looking for a highly motivated Customer Service Engineer to join their dynamic team.

Key Responsibilities:

• Liaise with department managers regarding machines, customers, and staff-related matters.
• Open and manage work orders to fulfill job requests efficiently.
• Monitor and control work progress to ensure timely completion.
• Raise Local Purchase Orders (LPOs) for third-party services or external work.
• Provide after-sales support to customers and collaborate with internal departments.
• Mobilize service personnel for optimal resource utilization.
• Coordinate and manage tasks assigned to subcontractors.
• Assist in troubleshooting and resolving technical issues when needed.
• Ensure timely closure of work orders and invoicing to customers.
• Offer technical support across the full product range.
• Assist in the recruitment, training, and development of service personnel.
• Supervise and guide team members on warranty SIM reports.
• Ensure compliance with ISO procedures and quality standards.

Requirements:

• Minimum Diploma in Engineering or a related discipline.
• At least 2 years of relevant experience in heavy equipment or engine systems.
• Strong interpersonal and communication skills.
• A proactive team player who can also work independently and take initiative.

If you are interested in this role, please click on Apply Now

Please note that only shortlisted candidates will be contacted, thank you.

Eng Ai Wen, Ivan

EA License Number: 23C2060

Registration ID is R1222887

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