Customer Service Engineer (Tuas/Transport Provided/Up to $4200)

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading machine dealer in Singapore is expanding and seeking a Customer Service Engineer to support operations. Responsibilities include managing work orders, providing after-sales support, and ensuring compliance with quality standards. The ideal candidate has a diploma in engineering and at least 2 years of experience in heavy equipment or engine systems, along with strong interpersonal and communication skills.

Qualifications

• Minimum 2 years of relevant experience in heavy equipment or engine systems.
• Ability to work independently and take initiative.
• Experience in troubleshooting and resolving technical issues.

Responsibilities

• Liaise with department managers regarding machines and staff matters.
• Open and manage work orders efficiently.
• Provide after-sales support and technical assistance to customers.
• Ensure compliance with ISO procedures and quality standards.

Skills

Interpersonal skills

Communication skills

Proactive approach

Team player

Education

Diploma in Engineering or related discipline

Job description

Our client, a leading machine dealer in Singapore specializing in engine and propulsion systems, is expanding their operations and looking for a highly motivated Customer Service Engineer to join their dynamic team.

Key Responsibilities:

• Liaise with department managers regarding machines, customers, and staff-related matters.
• Open and manage work orders to fulfill job requests efficiently.
• Monitor and control work progress to ensure timely completion.
• Raise Local Purchase Orders (LPOs) for third-party services or external work.
• Provide after-sales support to customers and collaborate with internal departments.
• Mobilize service personnel for optimal resource utilization.
• Coordinate and manage tasks assigned to subcontractors.
• Assist in troubleshooting and resolving technical issues when needed.
• Ensure timely closure of work orders and invoicing to customers.
• Offer technical support across the full product range.
• Assist in the recruitment, training, and development of service personnel.
• Supervise and guide team members on warranty SIM reports.
• Ensure compliance with ISO procedures and quality standards.

Requirements:

• Minimum Diploma in Engineering or a related discipline.
• At least 2 years of relevant experience in heavy equipment or engine systems.
• Strong interpersonal and communication skills.
• A proactive team player who can also work independently and take initiative.

If you are interested in this role, please click on Apply Now.

Please note that only shortlisted candidates will be contacted, thank you.

Eng Ai Wen, Ivan

EA License Number: 23C2060

Registration ID is R1222887

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