Customer Service Engineer

Tractors Singapore Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the marine and mechanical industry seeks a Service Supervisor to oversee repairs and maintenance operations. The role involves liaising with various departments, providing after-sales support, and managing service staff. Candidates should possess a diploma in engineering and at least 2 years of supervisory experience in a similar role, ensuring adherence to ISO procedures and effective problem-solving.

Qualifications

• 2 years of supervisory experience in workshop and field repairs.
• Ability to diagnose problems and provide recommendations for repair.

Responsibilities

• Liaise with departments on issues regarding machines, customers, and staff.
• Provide after-sales support and technical assistance.

Skills

Technical trouble-shooting

Human resources administration

Education

Diploma in Marine/Mechanical/Electrical/Electronic Engineering

Job description

Job Description

• Liaise with the departments’ managers on machines, customers and staffs issues.
• Provide after sales support with customers and internal departments.
• Arrange and organize works to sub-contractors
• Assists in recruitment of new servicemen, training and development
• Mobilize pool of servicemen for optimum utilization.
• Arrange for the opening of work order to execute jobs request.
• Assist in trouble-shooting problems as and when required.
• Close work orders and invoice to customer as soon as possible.
• Control and monitor work progress.
• Raise local purpose order to cover outside work transactions.
• Provide technical support for all the products line.
• Human resources administration in relation to issues of annual leaves, medical leaves, safety discipline and grievance handling.
• Ensure the governing ISO procedures are observed and adhere to.
• Supervise and guide staff on warranty SIM REPORTS.

Job Requirement

• Diploma in Marine/Mechanical/Electrical/Electronic Engineering.
• At least 2 years of supervisory experience in Workshop and Field repairs.
• Demonstrate technical trouble-shooting of engine problems, repairs, inspection reports and quotations.
• Diagnose problems, reports and give recommendation for repair.
• Assist in trouble-shooting technical problems and failure analysis.