Customer Service Engineer

Siemens Healthineers; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Join a leading company in medical technology as a Customer Service Engineer, where you'll provide critical technical support and service solutions in the healthcare industry. With a role focused on Diagnostic Imaging and Advanced Therapies, you'll engage with clients directly while leveraging your technical expertise to ensure outstanding customer satisfaction.

Qualifications

• 3 to 5 years of relevant experience in technical support.
• Knowledge of Diagnostic Imaging or Advanced Therapies preferred.
• Skills in problem-solving and customer satisfaction.

Responsibilities

• Deliver exceptional technical support in healthcare.
• Perform installation, startup, maintenance, and repairs of products.
• Foster relationships with customers to enhance satisfaction.

Skills

Technical Support

Customer Relations

Diagnostic Imaging Knowledge

Education

Diploma in Electronics, Electrical, Mechatronic, Biomedical Engineering

Nitec

Tools

Operating Systems

Process Control Engineering

Network Basics

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer and you will play a critical role in delivering exceptional technical support and service solutions to our customers in the healthcare industry.

Your role:

• You will be well versed in one or more Diagnostic Imaging (X-Ray) or Advanced Therapies product lines.

• You will contribute to building and strengthening the Service Team’s technical knowledge and competency.

• You will foster development of relationships with customers to excel in Customer Satisfaction.

• You will perform installation, startup, maintenance, repairs, updates of all products within your area of expertise and assist with other products under supervision.

Your expertise:

• You hold a successfully completed Diploma in a technical discipline such as Electronics, Electrical, Mechatronic, Biomedical Engineering or minimally Nitec with at least 3 to 5 years of relevant experience.

• You have knowledge of Operating Systems, Process Control Engineering, and Network Basics.

• Minimally 2 to 3 years of experience with Diagnostic Imaging or Advanced Therapies product lines (preferred).

To find out more about us, have a look at

https://www.siemens-healthineers.com/en-sg.

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in over 70 countries. As a leader in medical technology, we constantly push boundaries to create better outcomes and experiences for patients worldwide. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and specialists, who believe in each individual’s potential to contribute with diverse ideas. We come from different backgrounds, cultures, religions, political and sexual orientations, working together to fight diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. Check our Careers Site at https://jobs.siemens.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is managed internally, with external support only through qualified suppliers with formal contracts. Unsolicited submissions are not accepted for fees. We delete unsolicited information and appreciate your adherence to our policies.