Customer Service Engineer

ASMPT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading semiconductor service company in Singapore seeks a technical support specialist to perform installation and maintenance of semiconductor equipment. The ideal candidate will have a diploma in engineering and strong troubleshooting skills. You'll lead trial runs, provide training, and ensure customer satisfaction. Knowledge of semiconductor technologies is a plus.

Qualifications

• Strong hands-on troubleshooting and technical skills required.
• Experience in analyzing and resolving complex problems in hardware, software, or systems integration is essential.
• Knowledge of semiconductor equipment or related technologies is advantageous.

Responsibilities

• Perform installation and maintenance of semiconductor equipment.
• Lead equipment trial runs and provide technical training to customers.
• Document service activities and prepare detailed technical reports.

Skills

Troubleshooting skills

Communication skills

Customer service skills

Analytical skills

Education

Diploma or higher in Engineering (Electrical, Mechanical, Mechatronics, or related field)

Tools

Microsoft Office

PLS/PRS software

Job description

Key Responsibilities:

• Perform installation, retrofit, startup, inspection, and maintenance of semiconductor equipment.
• Lead equipment trial runs, investigative tests, repairs, and overhauls.
• Troubleshoot complex hardware, software, application, and process-related issues, and provide effective solutions.
• Analyze service and production data to identify problems and recommend improvements.
• Provide technical training and consultation to customers on equipment use and best practices.
• Interface with customer teams to deliver timely service support and ensure high customer satisfaction.
• Document all service activities and prepare detailed technical reports.
• Collaborate with cross-functional teams to enhance product reliability and performance.
• Provide service support to Singapore-based customers, including equipment setup, retrofits, and training.

Requirements:

• Diploma or higher in Engineering (Electrical, Mechanical, Mechatronics, or related field).
• Strong hands-on troubleshooting and technical skills.
• Experience in analyzing and resolving complex problems in hardware, software, or systems integration.
• Knowledge of semiconductor equipment, automation, or related technologies is advantageous.
• Proficiency in Microsoft Office; familiarity with PLS/PRS software products is an advantage.
• Strong analytical, communication, and customer service skills.