Customer Service Engineer

Tractors Singapore Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the engineering industry is seeking a candidate for a technical support role. The successful applicant will liaise with various departments, ensure project tasks are completed efficiently, and provide after-sales support. This position requires a Diploma/Degree in Engineering and relevant experience, making it suitable for a candidate ready to handle operational and technical challenges.

Qualifications

• Relevant working experience in a similar industry.
• Diploma/Degree in Engineering required.

Responsibilities

• Liaise with managers on machines, customers, and staff issues.
• Control and monitor work progress, ensuring ISO procedures are observed.
• Provide after-sales support and technical assistance for all product lines.

Skills

Technical support

Trouble-shooting

Human Resource administration

Project management

Education

Diploma/Degree in Engineering

Job description

Job Description

• Liaise with the departments’ managers on machines, customers and staffs issues.
• Arrange for the opening of work order to execute jobs request.
• Control and monitor work progress.
• Raise local purpose order to cover outside work transactions.
• Provide after sales support with customers and internal departments.
• Mobilize pool of servicemen for optimum utilization.
• Arrange and organize works to sub-contractors.
• Assist in trouble-shooting problems as and when required.
• Close work orders and invoice to customer as soon as possible.
• Provide technical support for all the products line.
• Assists in recruitment of new servicemen, training and development.
• Supervise and guide staff on warranty SIM REPORTS.
• Administers Human Resource related matters, in relation to issues of annual leaves, medical leaves, safety discipline and grievance handling.
• Ensure the governing ISO procedures are observed and adhere to.

Job Requirement

• Relevant working experience in similar industry.
• Diploma/Degree in Engineering