Customer Service Engineer

KION South Asia Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in battery solutions is seeking a Customer Service Engineer to manage customer accounts, prepare quotations, and support service operations. The ideal candidate will have a diploma in engineering, at least 2 years of relevant experience, and excellent communication skills. This role requires a proactive team player willing to work independently and address customer needs effectively.

Qualifications

• Minimum a diploma holder in engineering.
• Have 2 years of relevant experience.
• Good interpersonal and communication skills.

Responsibilities

• Prepare quotations for services and support customer inquiries.
• Achieve monthly training KPIs.
• Compile monthly service revenue reports.

Skills

Interpersonal skills

Communication skills

Meticulous

Proactive

Team player

Education

Diploma in Engineering

Tools

CRM

SAP

Job description

Job Responsibilities

• Prepare quotation for battery regeneration services, driver familiarization training package and sales, fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
• Achieve monthly training KPI
• Open and maintain customer accounts in CRM system
• Resolve product or service issues
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Support other Customer Service Engineer / Executive and Coordinator when required
• Meet personal/team KPIs
• Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
• Handle internal and external enquiries on warranties or terms of sale
• Compile and generate monthly service revenue reports

Job Requirements

• Minimum a diploma holder in engineering
• Have 2 years of relevant experience
• Good interpersonal and communication skills
• Familiar with CRM and SAP system
• Meticulous
• Able to work independently
• Team player
• Proactive and ability to follow up outstanding issue
• Willing to work at Loyang Way