Customer Service Engineer

ASIS Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Technical Sales & Service Specialist to engage with clients and deliver exceptional service. In this role, you will leverage your engineering knowledge to build partnerships, manage service requests, and drive growth through proactive solutions and insights. Candidates with both experience and fresh graduates with a passion for technology are invited to apply, with comprehensive training provided.

Qualifications

• Minimum 2 years of experience in a similar role, preferably in security or ELV industry.
• Aspiring graduates with a passion for technology and eagerness to learn are welcome.

Responsibilities

• Cultivate relationships with clients and provide technical solutions.
• Manage service requests and ensure operations run smoothly.
• Streamline sales orders, coordinate deliveries, and prepare product demos.
• Explore market trends and showcase innovative products.

Skills

Excellent communication

Interpersonal abilities

Negotiation

Customer service orientation

Problem-solving skills

Organizational skills

Education

Diploma or Degree in Engineering (Electrical/Electronic/Telecommunication)

Diploma in Electrical or Electronics

Degree in Computer Science or IT

Job description

Are you a highly motivated individual with a passion for innovation and client success? We're seeking a Technical Sales & Service Specialist to be at the forefront of our customer engagement, blending your engineering expertise with a drive to build lasting relationships.

In this dynamic role, you'll empower our clients by

Job Description:

• Forging Strong Partnerships: Cultivate deep relationships with clients, becoming their trusted advisor. You'll leverage your technical background to truly understand their challenges and champion our cutting-edge solutions, providing vital sales and on-site support.

• Delivering Exceptional Service: Be the hero our customers count on! You'll expertly manage service requests, troubleshoot issues, and orchestrate seamless field visits. Plus, you'll proactively ensure their operations run flawlessly through meticulous preventive maintenance and SLA compliance.

• Driving Growth & Efficiency: Play a pivotal role in our success. From streamlining sales orders and coordinating deliveries to preparing impactful product demos, you'll optimize our processes and contribute directly to achieving our business goals.

• Shaping Our Future: Be an ambassador for our brand, exploring market trends, showcasing our innovative products, and collaborating with diverse teams to amplify our presence and impact. Your insights will help us lead the way!

Job Requirements:

• Qualifications: Diploma or Degree in Engineering (Electrical/Electronic/Telecommunication), Computer Science, IT, or related field.

• Experienced Professionals: Minimum of 2 years of experience in a similar role, preferably within the security or ELV industry. Preferably a proactive and meticulous individual with strong organizational and problem-solving skills.

• Aspiring Fresh Graduates: A strong passion for technology and an eagerness to learn about the electronic security industry are key. We provide comprehensive training and mentorship!

• Essential Skills: Excellent communication, interpersonal, and negotiation abilities with a strong customer service orientation.Certificate in Electrical or Electronics / Diploma in Electrical or Electronics