Customer Service Engineer

Siemens Mobility; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Join a leading healthcare technology company as a Customer Service Engineer where you will play a vital role in ensuring customer satisfaction through exceptional technical support. You will also perform maintenance and repairs on diagnostic imaging products, fostering relationships within the healthcare industry to excel in customer service.

Qualifications

• 3 to 5 years of relevant experience in technical support.
• Minimally 2 to 3 years of experience with Diagnostic Imaging or Advanced Therapies.
• Diploma or Nitec in a technical discipline required.

Responsibilities

• Deliver exceptional technical support and service solutions.
• Perform installation, startup, maintenance, and repairs.
• Build and strengthen Service Team competency in technical knowledge.

Skills

Technical Support

Customer Satisfaction

Relationship Building

Education

Diploma in Electronic, Electrical, Mechatronic, Biomedical Engineering

Tools

Operating Systems

Process Control Engineering

Networks Basics

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineerand you will play a critical role in delivering exceptional technical support and service solutions to our customers in the healthcare industry.

Your role:

• You will be well versed in one or more Diagnostic Imaging (X-Ray) orAdvanced Therapies product line.
• You will play a part to build and strengthen Service Team competencyin technical knowledge.
• You will foster development of relationship with customers to excel inCustomer Satisfaction.
• You will perform installation, startup, maintenance, repairs, updates ofall products within your area of expertise and assist with other products under supervision.

Your expertise:

• You hold a successfully completed Diploma in a technical disciplinesuch as Electronic, Electrical, Mechatronic, Biomedical Engineering or minimally Nitec with at least 3 to 5 years of relevant experience.
• You have knowledge of Operating Systems, Process ControlEngineering and Networks Basics.
• Minimally 2 to 3 years of experience with Diagnostic Imaging orAdvanced Therapies product line (preferred).

To find out more about us, have a look athttps://www.siemens-healthineers.com/en-sg.

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.