Customer Service / Customer Engagement Specialist

CAPITAL C CORPORATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A pioneering fintech company in Singapore is seeking a Customer Engagement Specialist. This role involves providing exceptional service through calls, email, and chat, while guiding customers through document submissions. Ideal candidates will be proficient in both English and Mandarin, with comprehensive training provided for newcomers. Opportunities for career advancement exist in a dynamic team environment.

Benefits

Competitive salary and incentive structure

Comprehensive training and ongoing support

Opportunities for career advancement

Qualifications

• No prior experience necessary; comprehensive training provided.
• Exceptional communication skills with a confident phone manner.
• Proven track record of exceeding goals in a fast-paced environment.

Responsibilities

• Primary point of contact for document collection and customer inquiries.
• Respond effectively to inquiries via calls, email, and chat.
• Maintain documentation of all customer interactions.

Skills

Proficiency in English

Proficiency in Mandarin

Interpersonal skills

Communication skills

Team player

Tools

Google Sheets

Excel

Job description

Job Title:Customer Engagement Specialist

Company:Capital C Corporation

Location: Singapore

About Us:

Capital C Corporation is a pioneering fintech company headquartered in Singapore, revolutionizing financial services across Southeast Asia. With a decade of industry experience coupled with an innovative startup mindset, we are deeply passionate about the potential in Southeast Asia to empower our users. Our technology is purposefully designed to reach and uplift underserved individuals and businesses through digitalization.

We provide an array of financial solutions, encompassing consumer services, support for MSME businesses, financing for two & four-wheelers, buy now pay later options, and salary advances customized for developing countries.

Our goal is to foster financial stability and empower individuals to achieve their financial goals. Be part of our journey to transform financial inclusion and enrich lives across Southeast Asia.

Our mission is simple yet powerful: "Driving financial inclusion, enhancing lives."

Position Overview:

We're seeking a proactive and results-driven Customer Engagement Specialist to join our team. You will play a key role in providing exceptional customer service via calls, email, and chat, guiding customers through document submissions, and scheduling appointments to ensure a seamless experience.

Key Responsibilities:

• Act as the primary point of contact for document collection, guiding customers through the submission process or scheduling visits to our outlet.

• Respond promptly and effectively to customers' inquiries via calls, email, and chat, resolving doubts and queries about our products and services.

• No cold calling required; all outbound calls are directed to existing customers or prospects who have expressed interest in our services.

• Identify opportunities for upselling or cross-selling as needed.

• Maintain meticulous documentation of all customer interactions to ensure accurate record-keeping and seamless service delivery.

• Adapt to a dynamic, customer-centric role to deliver exceptional service.

• Employ effective sales tactics to achieve departmental goals and targets.
  

Requirements:

• Excellent proficiency in both English and Mandarin are essential to liaise with Mandarin speaking clients.

• No prior experience necessary; comprehensive training provided. Candidates without experience are welcome to apply!

• Previous experience in telemarketing, call center, or related fields is advantageous.

• Exceptional communication skills with a confident and persuasive phone manner.

• Outstanding interpersonal skills, capable of quickly building rapport with diverse individuals.

• Proven track record of exceeding goals in a fast-paced environment.

• Strong team player with the ability to work independently when needed.

• Proficiency in basic Google Sheets and Excel preferred.

• Working Hours: 10 am - 7.30 pm

• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.

• Location: Tai Seng
  

Benefits:

• Competitive salary and incentive structure.

• Comprehensive training and ongoing support.

• Opportunities for career advancement and professional development.

• Dynamic and collaborative work environment.
  

Join us at Capital C and be part of a team shaping the future of finance!