Customer Service cum Counter Sales

TOTAL SWISS BIOTECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading biotechnology company in Singapore seeks a customer service specialist to manage hotline calls, process orders, and ensure customer satisfaction through effective communication and team collaboration. The ideal candidate has over 3 years of experience in customer service and sales administration. Benefits include AWS, transport, meal allowances, and medical coverage. This position offers a 5.5-day work week with flexible hours.

Benefits

AWS

Transport allowance

Meal allowance

Medical benefits

Dental benefits

Qualifications

• Minimum 3 years of experience in customer service or sales administration.
• Strong communication skills in verbal and written forms.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver customer service to hotline calls, emails, and walk-ins.
• Process orders and enrolments for new customers.
• Prepare daily sales reports to ensure accurate payments and stock levels.
• Coordinate with couriers for timely deliveries.
• Provide after-sales service, including repairs.

Skills

Customer service

Sales administration

Communication skills

MS Office

Job description

Job Description:

• Deliver customer service to hotline calls, emails and walk-ins

• Processing of orders via various purchase options

• Processing enrolments of new customers

• Prepare daily sales report to ensure accurate payments received and stock quantities

• Assist with merchandise and spare parts purchase

• Filing of documents

• Checking of invoices with order forms to ensure invoices are keyed correctly

• Handle customer enquires

• Issue products to customers according to the purchases

• Packing of stock for deliveries and courier service

• Coordinate with courier to ensure timely delivery

• Daily stock count to ensure accurate and sufficient inventory level

• Order stock in to replenish

• Receiving of stock and arrangement of stock in warehouse

• Providing after-sales service (repair)

• Prepare inventory reports

• Any other ad-hoc duties

Requirements:

• Minimum 3 years of experience in customer service or sales administration

• Strong communication skills in verbally and in written

• MS Office Skills

• Able to work independently and good teamwork

Other information:

· AWS

· Transport, meal and OT allowance

· Medical and dental benefits

· Working location: Paya Lebar

· 5.5 days’ work week (Monday to Friday 11am to 8pm, Saturday 11am to 5pm)