Customer Service cum Admin

U GATEWAY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a proactive Customer Service cum Admin to enhance customer interactions and manage e-commerce platforms like Shopee and Lazada. The role involves consistent customer follow-ups, order processing, and basic administrative tasks. Ideal candidates should possess strong communication skills and be detail-oriented, with a willingness to learn graphic design or video editing.

Qualifications

• Strong customer service and communication skills.
• Familiar with e-commerce platforms like Shopee and Lazada.
• Basic graphic/video editing skills or willing to learn.

Responsibilities

• Follow up with customers via phone and WhatsApp.
• Handle customer enquiries and process orders.
• Manage and update Shopee, Lazada, and social media platforms.

Skills

Customer service

Communication

Detail-oriented

Job description

We are looking for a proactive and responsible Customer Service cum Admin to join our team. The main responsibility of this role is to follow up with customers consistently through phone calls and WhatsApp , ensuring smooth order processing and excellent service. The ideal candidate should be confident in customer communication, able to manage online platforms like Shopee and Lazada, and handle basic admin work.

Basic knowledge of graphic design or video editing is a plus — if not, you must be willing to learn. This role also includes tasks such as invoicing and maintaining records.

Key Responsibilities:

• Consistently follow up with customers via phone and WhatsApp
• Handle customer enquiries and process orders
• Manage and update Shopee, Lazada, and other social media platforms
• Assist in creating product listings, visuals, and promotional content
• Issue basic invoices and maintain records
• Support general administrative tasks

Requirements:

• Strong customer service and communication skills
• Confident in using phone and WhatsApp for customer follow-ups
• Familiar with e-commerce platforms (Shopee/Lazada)
• Basic graphic/video editing skills or willing to learn
• Responsible, detail-oriented, and able to work independently