Customer Service Coordinator|Tampines - SS10

Position: Customer Service Executive

Location: Tampines

Working Hours: 830am - 530pm ( Mon - Fri)

Salary: $2,800 to $3,200

RESPONSIBILITIES

1. Provide quality customer service support to customers over e-mail and phone.
2. Handle customer enquiries efficiently and escalate issues promptly when required.
3. Perform sales order management for customers.
4. Perform allocation of stocks and arrange delivery for customers' orders.
5. Conduct regular meetings with customers for close communication.
6. Perform problem solving to value-added customers.
7. Extract and tabulate data for monthly reporting.
8. Collaborate with internal teams to ensure timely resolution of customer issues.
9. Promote or recommend new products to existing customers.
10. Any other ad hoc tasks and projects assigned.

REQUIREMENTS

1. Minimum Diploma in any field.
2. At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
3. Experience in handling customers' inquiries and claims by emails and phone calls.
4. Possess Excel skills and knowledge such as V-lookup, Pivot tables, and simple formulae.
5. Experience in SAP will have an added advantage.