Customer Service Coordinator|Tampines - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm is seeking a Customer Service Executive to provide quality support to customers. The successful candidate will handle enquiries, manage orders, and collaborate internally to ensure customer satisfaction. Ideal applicants should possess a diploma, relevant experience, and strong Excel skills.

Qualifications

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience.
• Experience with Excel (V-lookup, Pivot tables).

Responsibilities

• Provide quality customer service over e-mail and phone.
• Perform sales order management and delivery arrangements.
• Collaborate with internal teams to resolve customer issues.

Skills

Communication

Customer Relationship Management

Problem Solving

Data Management

Education

Diploma in any field

Tools

Excel

SAP

Job description

Position: Customer Service Executive

Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

The Supreme HR Advisory Pte Ltd EA No: 14C7279

SAMUEL SIAW Reg No: R24124745