Customer Service Coordinator | School Bus | North |Urgent !

WGT EHR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the school transport sector is seeking a Customer Service Coordinator based in Woodlands Marsiling. The successful candidate will manage inquiries, provide real-time updates, and liaise with the operations team to ensure a smooth bus service. Candidates must possess NITEC or Diploma and be proficient in English and Mandarin, demonstrating strong communication and teamwork skills.

Qualifications

• Proficient in English and Chinese to liaise with Chinese-speaking stakeholders.

Responsibilities

• Handle daily inquiries from parents & schools on bus schedules and delays.
• Liaise with operations team to resolve service issues promptly.
• Manage complaints, track records, and support admin reporting.

Skills

Bilingual in English & Mandarin

Good teamwork

Communication skills

Education

NITEC/HigherNITEC or Diploma

Job description

Customer Service Coordinator (School Bus Service)

Location: North – Woodlands Marsiling

5 Days Work Week

School Holiday: 9am – 4pm

School Day: 7am – 5pm (Shuttle Bus provided in Marsiling MRT 6: 45am)

Salary: $2600 – $3000

Job Responsibilities

• Handle daily inquiries from parents & schools on bus schedules and delays
• Send real-time updates via text (delays, route changes, emergencies)
• Liaise with operations team to resolve service issues promptly
• Manage complaints, track records, and support admin reporting
• Bilingual in English & Mandarin preferred | Good teamwork & communication skills

Requirements:

• NITEC/HigherNITEC or Diploma in any field.
• Proficient in English and Chinese to liaise with chinese speaking stakeholders.

To Apply, Please Include:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability

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Only shortlisted candidates will be contacted.

EA License: 18C9251 WGT Group
Reg No: R22107492