Customer Service Coordinator | Healthcare (12 months)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the medical device industry is seeking a professional to manage customer orders and ensure high customer satisfaction. The ideal candidate will have 3-5 years of experience, strong communication skills, and proficiency in SAP or Oracle systems. This role requires effective collaboration with various teams to maintain accurate shipment processes and excellent customer service.

Qualifications

• 3-5 years experience in the medical device industry.
• Proficiency with SAP or Oracle systems.
• Excellent verbal and written communication skills.

Responsibilities

• Verify PO pricing and enter sales orders into SAP/Oracle.
• Process and track customer orders effectively.
• Maintain communication with customer service and procurement.

Skills

Communication Skills

Order Management

Customer Liaison

Education

Tertiary Qualification

Tools

SAP

Oracle

Job description

Responsibilities:

• Verify PO pricing and entering of Sales Order into SAP/Oracle system

• Process, track and monitor Customer Orders effectively and accurately

• Monitor daily Backlog status

• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status

• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation

• Coordinate with Finance team for accurate invoicing

• Provide professional response to customer’s phone and or email enquires

• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship

• Attending and answering to Customer phone calls/emails

Requirements

• A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry.

• Proficiency in using SAP or Oracle systems for order entry and processing.

• Strong ability to verify pricing and manage order details accurately.

• Previous experience in order processing, tracking, and managing shipments is preferred.

• Excellent verbal and written communication skills for liaising with customers, teams, and stakeholders.

• Ability to professionally respond to customer inquiries and maintain strong customer relationships.

• Singaporeans only.