Customer Service Coordinator (1 year contract) JL18

Borr Drilling; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the medical device industry is seeking a professional to oversee and ensure effective order processing and customer relationships. The role involves using ERP systems like SAP or Oracle to manage order details and liaising with various teams to enhance customer satisfaction. Ideal candidates will possess a tertiary qualification and relevant experience in the field.

Qualifications

• 3 to 5 years relevant experience in the medical device industry.
• Proficiency in using SAP or Oracle for order entry and processing.
• Strong ability to verify pricing and manage order details.

Responsibilities

• Verify PO pricing and enter Sales Orders into SAP/Oracle.
• Process, track, and monitor Customer Orders effectively.
• Maintain communication with Customer Service and Procurement.

Skills

Communication

Order Processing

Customer Relationship Management

Education

Tertiary Qualification

Tools

SAP

Oracle

Job description

12months contract

Location: Lavender

Responsibilities:

• Verify PO pricing and entering of Sales Order into SAP/Oracle system
• Process, track and monitor Customer Orders effectively and accurately
• Monitor daily Backlog status
• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status.
• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation
• Coordinate with Finance team for accurate invoicing
• Provide professional response to customer’s phone and or email enquires
• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship
• Attending and answering to Customer phone calls/emails

Requirement:

• A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry.
• Proficiency in using SAP or Oracle systems for order entry and processing.
• Strong ability to verify pricing and manage order details accurately.
• Previous experience in order processing, tracking, and managing shipments is preferred.
• Excellent verbal and written communication skills for liaising with customers, teams, and stakeholders.
• Ability to professionally respond to customer inquiries and maintain strong customer relationships.

HOW TO APPLY:

We regret only shortlisted candidates will be notified.

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