Customer Service Coordinator (1 year contract) JL18

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a skilled professional for a 12-month contract to manage customer orders in the medical device industry. The ideal candidate will have strong order processing experience, proficiency in SAP or Oracle systems, and excellent communication skills to liaise with customers and teams.

Qualifications

• 3 to 5 years relevant experience in the medical device industry.
• Proficiency in SAP or Oracle for order entry.
• Strong pricing verification and order management skills.

Responsibilities

• Verify PO pricing and enter Sales Orders into SAP/Oracle.
• Coordinate with teams for order processing and customer updates.
• Maintain strong customer relationships through effective communication.

Skills

Communication

Order Management

SAP or Oracle Proficiency

Education

Tertiary qualification

Job description

12months contract

Location: Lavender

Responsibilities:

• Verify PO pricing and entering of Sales Order into SAP/Oracle system
• Process, track and monitor Customer Orders effectively and accurately
• Monitor daily Backlog status
• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status.
• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation
• Coordinate with Finance team for accurate invoicing
• Provide professional response to customer’s phone and or email enquires
• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship
• Attending and answering to Customer phone calls/emails

Requirement:

• A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry.
• Proficiency in using SAP or Oracle systems for order entry and processing.
• Strong ability to verify pricing and manage order details accurately.
• Previous experience in order processing, tracking, and managing shipments is preferred.
• Excellent verbal and written communication skills for liaising with customers, teams, and stakeholders.
• Ability to professionally respond to customer inquiries and maintain strong customer relationships.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [e-mail]

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213