Customer Service Coordinator (1 Year Contract)

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the drilling sector seeks a dedicated Customer Service Representative. Responsibilities include managing customer orders, responding to inquiries, and ensuring compliance with safety standards. Ideal candidates will have a diploma in Business or related fields and proven experience in customer service. Join a collaborative team focused on enhancing customer satisfaction and operational efficiency.

Qualifications

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain.
• 2 years’ experience in customer service.
• Experienced in processing PO/DN.

Responsibilities

• Handles customers’ orders accurately and ensures proper details in SAP or Gold.
• Coordinates with customers on status of orders and delivery dates.
• Provide effective responses to customer enquiries.

Skills

Interpersonal skills in customer service

Education

Diploma in Business/Marketing/Admin/Supply Chain

Job description

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the Product service offer (PSO) services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company.
• Other duties as assigned by supervisor.

Required Qualifications/Experience

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years’ experience in customer service
• Experienced in processing PO/DN

5 day work week: Monday to Friday 8.30am to 5.30pm