CUSTOMER SERVICE COORDINATOR

ALBEDO DESIGN PTE. LTD.; Singapore, Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic design firm in Singapore is seeking a well-organized individual to manage client relationships and coordinate project activities. The candidate will act as a liaison, ensuring client satisfaction while managing schedules and resources effectively. Ideal for someone passionate about delivering exceptional service and staying adaptable in a fast-paced environment.

Qualifications

• At least 1 year of related experience.
• Strong organizational skills and ability to work independently or in teams.
• Willingness to stay updated on industry trends.

Responsibilities

• Coordinate activities for timely progress and productivity.
• Serve as the primary contact for client inquiries and feedback.
• Prepare and submit progress updates and reports.

Skills

Attention to detail

Problem-solving

Effective communication

Time management

Adaptability

Job description

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• At least 1 year related experience
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary
• Flexibility to work varied schedules, including weekends or holidays
• 6 working days

We are regret that only shortlisted candidates will be notified.