Customer Service Coordinator

CONVERGINT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A global systems integrator seeks a customer service support specialist in Singapore to provide exceptional service, manage documentation, and coordinate customer service issues. Strong relationship-building and communication skills are essential for this role. Candidates should demonstrate good time management and the ability to work under pressure. This position requires immediate availability.

Qualifications

• Strong service sense and skills, good time management.
• Proven ability to build relationships with internal clients and colleagues.
• Good communication and coordination skills.

Responsibilities

• Ensure total client satisfaction.
• Coordinate Customer Service issues within the branch office.
• Monitor service quality.
• Document customer service cases in ERP.
• Coordinate and resolve customer service events.

Skills

Customer service

Time management

Communication

Relationship building

Job description

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Main Responsibilities:

• Total client satisfaction.
• Coordination of all Customer Service issues within Convergint branch office and among colleagues.
• Monitor the quality of Convergint’s services in your branch office.
• Customer Service case updating, logging and filing in ERP system.
• Coordination and solving of CS events and after sales services.
• Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Documentation submission / uploading Reports and CX Commissioning documentation processers
• Follow up and close case closely
• Arrange client RPM and send RPM report on time
• Weekly reports as required by the CS Manager

Requirements:

• Strong service sense and skills, good time management, high learning skill.
• Proven ability to build relationships with vendors, internal client and colleagues.
• Good communication and coordination skills.
• A meticulous person.
• Able to work under pressure.
• Immediate availability
• We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.