Customer Service Coordinator

Nippon Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A logistics company based in Singapore is looking for a Customer Service Coordinator to provide customer service support and ensure the smooth processing of shipping documentation. Candidates should have at least 1 year of relevant experience, strong teamwork skills, and a customer-centric mindset. This role offers the opportunity to work in a fast-paced environment and contribute to operational success.

Qualifications

• Minimum 1-year relevant office working experience.
• Ability to work in a fast-paced environment.
• Good teamwork and interpersonal skills.

Responsibilities

• Provide customer service support via phone and email.
• Prepare shipping documents and invoicing.
• Monitor and ensure shipments are cleared and delivered.

Skills

Customer-centric mindset

Interpersonal skills

Teamwork

Ability to work independently

Job description

We are seeking a highly motivated and passionate individual to be part to our company as Customer Service Coordinator. This individual will support the operation, contribute, and grow together with the company.

Key Responsibilities:

• Provide customer service support via phone and email.

• Prepare shipping documents and import / export documentation by adhering to the SOP in place and invoicing of order once shipments had been closed.

• Monitor and ensure shipments being cleared and delivered as prescribed.

• Ensure Key Performance Indexes are met for all incoming and outgoing activities.

• Coordinate with supervisor for warehouse activities.

• Collaborate with other departments to fulfill orders and ensure timely deliveries.

• Ensure accuracy of all inventories. Maintain accurate records of inventory levels and report any discrepancies.

• Perform of general housekeeping within the workplace

• Maintain a safe working environment.

• Perform any other job-related functions as and when assigned by superior.

Requirements:

• Preferably with minimum 1-year relevant office working experience.

• Able to work in a fast-paced environment, independently and good with teamwork.

• Highly driven with a positive attitude, customer-centric mindset with good interpersonal skills.

• Able to start immediately or within a short notice period will be an advantage.

• Able to commit OT as and when required