Customer Service Coordinator

BLUE ELECTRIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the electrical services domain is seeking a project coordinator to assist in managing service calls, project schedules, and customer relations. The ideal candidate should possess strong organizational skills and a customer-focused approach, with a background in project management and customer service being essential for ensuring smooth operations. This role may require occasional weekend on-site supervision to uphold service quality and compliance standards.

Qualifications

• Candidate must possess at least Higher Secondary/Pre-U/A Level College.
• Bonus if possess Professional Certificate/NiTEC, Diploma in Engineering.
• Highly organized, flexible, and able to work independently and in groups.

Responsibilities

• Attend to service calls and customers’ needs as standby/onsite.
• Manage project coordination and ensure compliance with regulations.
• Prepare relevant project documents and post-project reports.

Skills

Customer Services

Project Management

Coordination

Education

Higher Secondary/Pre-U/A Level College

Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering

Job description

Job Description

• Standby/Onsite to attend to service calls and customers’ needs
• Project coordination involving handling progress schedule of projects, assist with schedule and placement of work orders of new/ongoing projects
• Site inspection and ensure the quality of work are achieved and comply with authorities/customers’ needs
• Monitor project plans, handle customers’ complaints, offering appropriate solutions and alternatives to ensure customer satisfaction and resolutions
• Manage large numbers of incoming calls
• Liaise and coordinate with relevant personnel (Sub-contractors, Suppliers, and Clients) to coordinate and service projects and to ensure the smooth running of projects to ensure regulations are achieved and comply with.
• Prepare relevant documents, drawings, and service reports to assist in projects for submission.
• May be required to work on-site on certain weekends if there is a shutdown, to supervise projects, and assist colleagues
• Prepare post projects documentation reports after projects have been completed and gather data to analyze any shortfall in customer satisfaction, in order to ensure and achieve better customer satisfaction in the future
• Servicing, following up, and establishing a strong relationship and bond with existing customers to ensure customers’ satisfaction is being met and a long-term relationship is formed.

Job Requirements

• Candidate must possess at least Higher Secondary/Pre-U/A Level College. Bonus if possess Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• Required Language(s): English
• Required Skill(s): Customer Services, Project Management, and Coordination
• Preferably some experience in Customer Service and Project Coordination
• Highly organized, flexible, and able to work independently as well as in a group
• Detail orientated, works with a high degree of accuracy and ability to multitask and meet deadlines