Customer Service Coordinator

Crane Worldwide Logistics (S) Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Warehouse Administrative Support to facilitate communication between customers and warehouse teams. The role involves managing operations, data entry, and ensuring stock accuracy. Ideal candidates will possess strong customer service skills and relevant educational qualifications, working in a fast-paced environment.

Qualifications

• Minimum GCE ‘O’ level / NITEC in any relevant discipline.
• Good understanding of Customer Service and Warehouse Operations.
• Ability to work accurately and methodically.

Responsibilities

• Act as the contact point between customer and warehouse operators.
• Monitor and arrange daily Inbound and Outbound containers trucking.
• Input data accurately for monthly billing in Excel.

Skills

Customer Service

Communication

Organization

Education

GCE 'O' level

NITEC in relevant discipline

Job description

The incumbent will proactively address customer's concerns and assist them with their needs and provide support in warehouse administrative operations.

• Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.

• To promptly liaise with customers / suppliers’ inquiries via phone call or email related to the day-to-day operations.

• Ensures all Inbound and Outbound documents & information are cascaded to warehouse operators via email and/or all communication channels.

• Ensures warehouse operators input data accurately and update Warehouse Management System inventory transactions within the timeline with the objective to maintain stock accuracy.

• To monitor / arrange daily Inbound and Outbound containers trucking with Customer.

• To input data for monthly billing in excel file.

• To ensure office areas are well maintained.

• Performs other job-related functions as and when required by superior.

Requirements

- Minimum GCE ‘O’ level / NITEC in any relevant discipline

- Good understanding of Customer Service and Warehouse Operations

- Ability to work accurately and methodically.

- Good communication skills

- Ability to plan and organize work.

- Performs well under pressure in a fast-paced environment.

- Work location at 8 Jurong Pier.