Customer Service Coordinator

The incumbent will proactively address customer's concerns and assist them with their needs and provide support in warehouse administrative operations.

Responsibilities

• Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.
• To promptly liaise with customers / suppliers’ inquiries via phone call or email related to the day-to-day operations.
• Ensures all Inbound and Outbound documents & information are cascaded to warehouse operators via email and/or all communication channels.
• Ensures warehouse operators input data accurately and update Warehouse Management System inventory transactions within the timeline with the objective to maintain stock accuracy.
• To monitor / arrange daily Inbound and Outbound containers trucking with Customer.
• To input data for monthly billing in excel file.
• To ensure office areas are well maintained.
• Performs other job-related functions as and when required by superior.

Requirements

• Minimum GCE ‘O’ level / NITEC in any relevant discipline
• Good understanding of Customer Service and Warehouse Operations
• Ability to work accurately and methodically.
• Good communication skills
• Ability to plan and organize work.
• Performs well under pressure in a fast-paced environment.
• Work location at 8 Jurong Pier.