Customer Service Coordinator

Job Responsibilities:

• Helps the sales team to achieve their targets
• Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems
• Independently preparing quotations and controlling margins and the sales performance of the dedicated accounts
• Responsible for the administration and update of all databases and the filing system
• Responsible for the control of the order processing including backorders in accordance with the responsible sales, procurement, disposition, or Guarantee Management manager whether located in Singapore or Germany
• Responsible for the prompt return (to the superior) of all customer and market information
• Creation of sales related evaluations in accordance with the sales manager, analysing markets, and checking market trends
• Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager and general manager for upcoming business trips or individually travel to markets
• Participation in projects and documentation of the results
• Training of new sales coordinators
• Independent compliance with all duties listed in the manual sales overseas
• Autonomous contribution to the quality management process (suggestion system) and active participation in training programs
• Responsible for the rapid realization and control of all assigned tasks
• Backup for Shipping Logistic

Requirements:

• Diploma/Degree in any discipline
• Min 2-3 years of relevant experience as a sales coordinator
• Experience in Navision or SAP
• Ability to work under pressure in a fast-paced and multitask environment
• Positive work attitude and a high level of energy
• Able to commence work immediately or within short notice

Job ID: QXW36XYY

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Email resume to reeve.lim@peopleprofilers.com