Customer Service Coordinator

EMZ DERMA LAB PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise spécialisée dans la fabrication de soins de la peau recherche un coordinateur de service clientèle. Ce rôle implique d'assurer un service exceptionnel, de gérer les demandes des clients et de maintenir la communication avec les parties prenantes. Le candidat idéal aura une bonne connaissance des principes de service à la clientèle et une expérience pertinente dans le secteur de la beauté.

Qualifications

• Expérience antérieure dans un rôle de support client.
• Capacité à gérer des situations stressantes avec calme.
• Connaissance des normes de service client et pratiques associées.

Responsibilities

• Répondre rapidement aux demandes de renseignements des clients sur les produits de soins de la peau.
• Maintenir des dossiers des interactions et des transactions clients.
• Assurer la satisfaction des clients et fournir un soutien professionnel.

Skills

Communication

Service à la clientèle

Gestion du stress

Connaissance des principes de service client

Education

Expérience en support client

Job description

We are seeking a Customer Service Coordinator who delights in providing exceptional customer service within the skincare manufacturing division and fostering service etiquette.

Key Responsibilities:

1. Familiar with diverse corporate and personal grooming standards to meet customer expectations.
2. Respond promptly to customer inquiries regarding skincare products and training programs.
3. Experience with training setups and serving customers in skincare, makeup, communication, and etiquette within the beauty industry.
4. Maintain professionalism when dealing with customers from the Middle East to India.
5. Have knowledge of colors and textures of beauty products to answer related questions.
6. Process orders, forms, applications, and requests related to products and packaging.
7. Keep records of customer interactions, transactions, comments, and feedback.
8. Communicate and coordinate effectively with colleagues.
9. Ensure customer satisfaction and provide professional support both internally and externally.

Pre-requisites:

1. Ability to remain calm when customers are stressed or upset.
2. Experience in customer support roles.
3. Knowledge of customer service principles and practices.

Please note that only shortlisted candidates will be notified.