Customer Service Consultant

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty and personal care company in Singapore is looking for a Customer Service Consultant. In this full-time role, you will provide exceptional customer support, respond to inquiries, and foster lasting relationships with clients. Join a dynamic team and contribute to enhancing the customer experience.

Benefits

Comprehensive health benefits, including medical insurance

Opportunities for career development and advancement

Qualifications

• Previous experience in a customer-facing role, preferably in retail or e-commerce.
• Strong problem-solving and decision-making abilities.
• Proficiency in English.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process orders and handle returns and complaints.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem Solving

Interpersonal Skills

Job description

About the role

Join the dynamic customer service team at Beauty One International Pte Ltd as a Customer Service Consultant based in Tiong Bahru, Singapore. In this full-time role, you will be the friendly face and voice of the company, providing exceptional customer support and building lasting relationships with our valued clients.

What you'll be doing

• Respond to incoming customer inquiries via phone, email, and chat, providing timely and accurate information

• Process orders, handle returns and exchanges, and resolve any customer concerns or complaints

• Actively listen to customers, understand their needs, and offer tailored solutions

• Maintain detailed records and documentation of customer interactions

• Work closely with the sales and marketing teams to identify opportunities for improving the customer experience

• Actively participate in team meetings and training sessions to continuously develop your skills

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers

• Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service

• Previous experience in a customer-facing role, preferably in the retail or e-commerce industry

• Proficiency in English, with the ability to communicate effectively in this language

• A team player who is adaptable, reliable, and committed to continuous learning and improvement

What we offer

At Beauty One International Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer:

• Comprehensive health benefits, including medical insurance

• Opportunities for career development and advancement within the company

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  About us
  
  Beauty One International Pte Ltd is a leading provider of high-quality beauty and personal care products in the Singapore market. With a focus on innovation, sustainability, and customer satisfaction, we are committed to delivering exceptional products and services that enrich the lives of our customers. Join our growing team and be a part of our exciting journey.

Apply now to become our next Customer Service Consultant!