Customer Service Consultant

PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED; Singapore; On-site; SGD 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance the customer experience at their service center. This role involves assisting customers with policy inquiries, managing communications through various channels, and collaborating with internal teams to deliver effective solutions. The ideal candidate is customer-centric, possesses excellent communication skills, and thrives under pressure. Join a dynamic team where your contributions will directly impact customer satisfaction and brand loyalty in the insurance sector.

Qualifications

• At least 1 year of customer service experience in the insurance industry.
• Strong command of English, both spoken and written.

Responsibilities

• Provide professional assistance to customers and Financial Consultants.
• Handle SAP emails and Live Chat for customer inquiries.

Skills

Customer Service

Communication Skills

Analytical Skills

Problem Solving

Education

Degree in Business Administration/Management

Job description

Job Description:

• Attend to and provide professional assistance to all customers and Financial Consultants who visit Prudential's Customer Service Centre (CSC) or make a video servicing (VS) appointment regarding policy enquiries and transactions.
• Create a positive service experience and brand image for all customers.
• Handle SAP emails and Live Chat.
• Collaborate with team members and internal stakeholders to address customer requests, resolve issues, and provide a one-stop solution for customers.
• Perform payment creation or payment authorisation.
• Administration duties such as update statistics and reports.
• Participate in projects supporting other departments or functions.
• Take on added responsibilities such as supporting system enhancements.

Who we are looking for:

Competencies & Personal Traits

• Customer-centric with the ability to work under pressure
• Excellent customer service and communication skills
• Strong command of English, both spoken and written
• Analytical mindset and skills
• Effective in problem solving
• Positive and resilient

Working Experience

• At least 1 year of customer service experience in insurance industry

Education

• Degree in Business Administration/Management

Language

• English
• Mandarin (not compulsory)