CUSTOMER SERVICE CLERK

APM GLOBAL PTE. LTD.; Southwest; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service provider in Singapore is seeking an enthusiastic Customer Service Representative (CSR) to join their team. The ideal candidate will be passionate about helping customers, possess strong communication skills, and be adept at problem-solving. Responsibilities include managing customer inquiries, ensuring satisfaction, and maintaining accurate records of interactions. The position offers an opportunity to engage with customers, foster relationships, and be part of a dynamic team striving for excellent service standards.

Qualifications

• Strong customer service and communication skills required.
• Able to handle complaints and ensure customer satisfaction.
• Experience in customer service roles is desirable.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers' needs for satisfaction.
• Handle customer complaints and provide efficient solutions.

Skills

Communication Skills

Problem-Solving

Customer Orientation

Empathy

Job description

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls, willing to answer occasional calls off usual working hours with allowance

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers