Customer Service Center ($10.30/Hour) Part time

KFC; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading fast-food chain in Singapore seeks a customer service representative to handle guest inquiries and manage orders. The role includes using tools for tracking, performing data entry, and coordinating with various teams. Applicants should have excellent communication skills, experience in customer service, and knowledge of data entry tasks. Flexible shift hours and competitive pay are offered.

Qualifications

• Able to handle customer enquiries professionally.
• Familiar with data entry and basic reporting tasks.
• Experience with customer service in a fast-paced environment.

Responsibilities

• Handle guest calls and resolve queries efficiently.
• Track and manage guest interactions using software.
• Perform data entry and assist in maintaining logs.
• Coordinate with teams to provide product information.

Skills

Professional communication

Customer service

Linux-based tools

Microsoft Excel

Tools

Linux

PuTTY

Microsoft Excel

Job description

Job Description & Requirements

• Flexi shift hours (min 4hrs/day).
• Initial 6 months in office (adjustable based on progress).
• Max 35hrs/week (per FHR guidelines).
• 5PM - 9PM
• $10.30-11.30/Hour

Key Responsibilities

Guest Services & Enquiry Handling

• Answer inbound calls from guests in a professional and timely manner.
• Resolve customer enquiries related to orders, feedback, or promotions efficiently.
• Guide customers through our online ordering platforms.

Order Logging & System Use

• Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions.
• Enter orders and guest feedback accurately into the system.

Data Entry & Reporting

• Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations.
• Assist in maintaining accurate guest records and operational trackers.

Interdepartmental Coordination

• Provide clear, updated information on products, menu items, and promotions to guests.
• Liaise with relevant teams to elevate unresolved issues where necessary.

Refund & Shift Operations

• Submit and log customer refunds as per guidelines.
• Support shift-based administrative tasks as assigned.